KEPUASAN AKSEPTOR PADA PELAYANAN MOPVASEKTOMI DI SATYA GATRA KOTA SURABAYA

LELLY APRILIA VIDAYATI

doi:10.36089/job.v16i4.2528

LELLY APRILIA VIDAYATI STIKES NGUDIA HUSADA MADURA

DOI: https://doi.org/10.36089/job.v16i4.2528

Keywords: Satisfaction, Vasectomy

Abstract

Among the various family planning services available, vasectomy is still rarely popular with the general public. The purpose of the study was to identify the satisfaction of Vasectomy acceptors at Satya Gatra Surabaya City.

The research used a quantitative descriptive design. There are nine variables raised, which are the requirements, mechanism, completion time, cost/tariff, service specifications, competence of implementers, behavior of implementers, handling of service complaints, and facilities and infrastructure. Population, sample and research time, namely all MOP acceptors at Satya Gatra Surabaya City with a total sampling of 35 people in July-August 2024. Data collection methods using a questionnaire and measured by a Likert scale. Data analysis used descriptive analysis with frequency distribution.

The results of the study concluded that in the first variable, the answer was satisfied, the 2nd variable was satisfied, the 3rd variable was satisfied, the 4th variable was very satisfied, the 5th variable was very satisfied, the 6th variable was very satisfied, the 7th variable was very satisfied, the 8th variable was satisfied, the 9th variable was satisfied.

Although the overall value of the indicator is categorized as satisfied, there are those who have less satisfied answers, namely system indicators, mechanisms, procedures and infrastructure indicators.

References

Arsesiana, A., Alestari, R. O., & Susanti, A. S. (2022). Gambaran Pengetahuan Suami tentang Kontrasepsi dengan Metode Operasi Pria (MOP). Jurnal Surya Medika (JSM), 8(2), 1–9.
BKKBN. (2024). Peserta KB Baru Menurut Jenis Alokon.
Estuti, E. P., Fauziyanti, W., & Hendrayanti, S. (2021). Analisis Deskriptif dan Kuantitatif. Pekalongan: NEM.
Febrianto, A. (2023). Kepuasan Masyarakat Terhadap Pelayanan Publik di Mal Pelayanan Publik Kabupaten Pati Tahun 2023. Semarang: Departemen Politik dan Pemerintahan Universitas Diponegoro.
MENPAN RB (2016). Stop!!! Pelayanan Gratis, Tapi ‘Mohon Sumbangan Seikhlasnya’. Jakarta: Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi.
Mildaratu. (2023). Edukasi Penanganan Efek Samping pada Akseptor KB Hormonal. Pekalongan: NEM.
OMBUDSMAN, R. (2017). Standar Pelayanan Publik Sesuai UU NO. 25 Tahun 2009. Jakarta: OMBUDSMAN REPUBLIK INDONESIA.
OMBUDSMAN. (2021). Penilaian Kepatuhan Standar Pelayanan Publik Tahun 2021. Jakarta: https://earsip.bontangkota.go.id/images/5_62 24341483823039278.pdf.
OMBUDSMAN. (2023). Meningkatkan Kepercayaan Publik Melalui Pengarustamaan Pengelolaan Pengaduan Pelayanan Publik di Perangkat Daerah. Jakarta: OMBUDSMAN REPUBLIK INDONESIA.
Prasetya, H. I. (2023). Urgensi Pelayanan Publik Tepat Waktu dan Implementasinya oleh KPKNL. Jakarta: Kementerian Keuangan Republik Indonesia.
Rauf, R. (2015). Faktor-Faktor Yang Mempengaruhi Kualitas Pelayanan Publik Dalam Administrasi Pemerintahan Di Indonesia. Jurnal Publika, hlm. 230-241.
Santika, E. (2024). Suntikan Jadi Metode KB Terbanyak Pemuda yang Menikah 2023.
Simanjutak, M., & Siallagan, H. (2017). FAKTOR-FAKTOR YANG MEMPENGARUHI MUTU PELAYANAN KESEHATAN PASIEN PESERTA BPJS DI PUSKESMAS GLUGUR KOTA MEDAN. JURNAL ILMIAH PEREKAM DAN INFORMASI KESEHATAN IMELDA, 316-326.
Sururi, A. (2019). Mengukur Indeks Kepuasan Masyarakat (IKM) Terhadap Pelayanan Publik Pada Organisasi Sektor Publik Kelurahan. JURNAL NATAPRAJA, 105-120.