Analisis Beban Kerja Terhadap Kualitas Layanan dan Kesejahteraan Tenaga Kesehatan Non ASN di Unit Rawat Inap Psikiatri Rsud Batara Guru Kabupaten Luwu

Yuliana Aziz; Saparuddin Latu; Jalal Jalal; Dian Meiliani Yulis; Rusli Rusli

doi:10.36089/job.v16i4.2493

Yuliana Aziz Department of Hospital Administration, Postgraduate Programme, Universitas Megarezky, Makassar, Indonesia
Saparuddin Latu Department of Hospital Administration, Postgraduate Programme, Universitas Megarezky, Makassar, Indonesia
Jalal Jalal Department of Sociology, Postgraduate Programme, Universitas Megarezky, Makassar, Indonesia
Dian Meiliani Yulis Department of Health Promotion, Postgraduate Programme, Universitas Megarezky, Makassar, Indonesia
Rusli Rusli Department of Physiotherapy, Faculty of Health and Sport Since, Universitas Negeri Makassar, Makassar, Indonesia

DOI: https://doi.org/10.36089/job.v16i4.2493

Keywords: work burden, service quality, well-being, non-ASN healthcare workers

Abstract

This study aims to analyze the relationship between work burden, service quality, and the well-being of non-ASN healthcare workers in the psychiatric inpatient unit of RSUD Batara Guru. The research used a quantitative correlational design (Kendall's Tau Test) with a cross-sectional approach. The data was collected from 30 non-ASN healthcare workers in the psychiatric inpatient unit using purposive sampling. The results showed that: (1) Work burden significantly affects service quality (ρ = 0.000 < 0.05), with a negative correlation indicating that higher work burden leads to lower service quality; (2) Work burden significantly affects the well-being of non-ASN healthcare workers (ρ = 0.010 < 0.05), with a negative correlation suggesting that higher work burden leads to lower well-being; (3) Service quality significantly affects the well-being of non-ASN healthcare workers (ρ = 0.001 < 0.05), with a positive correlation indicating that better service quality leads to better well-being. This research highlights the importance of managing work burden and improving service quality to enhance the well-being of healthcare workers.

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