HUBUNGAN RESPONSIVENESS DAN ASSURANCE PETUGAS DENGAN TINGKAT KEPUASAN AKSEPTOR KB MKJP

Verawati Pulungan; Lia Artika Sari; Nurmisih Nurmisih

doi:10.36089/job.v16i1.1857

Verawati Pulungan Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia
Lia Artika Sari Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia
Nurmisih Nurmisih Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia

DOI: https://doi.org/10.36089/job.v16i1.1857

Keywords: Acceptors, Contraception, Satisfaction, Service Quality

Abstract

The Reproductive Health Program is expected to improve the health and welfare of mothers, children and families. Based on an initial survey of 10 family planning acceptors, the results showed that 70% of family planning acceptors were dissatisfied with the services provided by Simpang Limbur Health Center health workers. Regarding acceptor dissatisfaction due to limited space and time as well as lack of communication from midwives in explaining contraception. This study aims to determine the relationship between customer service and officer reliability and the level of satisfaction of MKJP contraceptive acceptors. This research is an analytical research with a cross sectional research design. The population is 105 MKJP family planning acceptors. The sample consisted of 56 respondents. The instrument used was a questionnaire sheet. Data were analyzed using the Chi Square Test. The research was carried out from 1 to 12 July 2022 in Pinang Merah Village, Simpang Limbur Health Center Working Area, West Pamenang District. The research results show that there is a relationship between responsiveness and MKJP KB acceptor satisfaction (p=0.015), and there is a relationship between assurance and acceptor satisfaction with a value of p=0.003. Service quality has a close relationship with acceptor satisfaction because service quality provides encouragement to acceptors to establish strong relationships with the Community Health Center. As society's demands for quality health services increase, service functions need to be improved to provide acceptor satisfaction.

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