HUBUNGAN TANGIBLES DAN RELIABILITY PETUGAS DENGAN TINGKAT KEPUASAN AKSEPTOR KB MKJP

Verawati Pulungan; Widya Cahya Rani Fabilla; Lia Artika Sari; Nurmisih Nurmisih

doi:10.36089/job.v15i4.1711

Verawati Pulungan Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia
Widya Cahya Rani Fabilla Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia
Lia Artika Sari Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia
Nurmisih Nurmisih Departemen Kebidanan, Poltekkes Kementerian Kesehatan Jambi, Indonesia

DOI: https://doi.org/10.36089/job.v15i4.1711

Keywords: Acceptors, Contraception, Satisfaction, Service Quality

Abstract

The Reproductive Health Program is expected to improve the health and welfare of mothers, children and families. Based on an initial survey of 10 family planning acceptors, the results showed that 70% of family planning acceptors were dissatisfied with the services provided by Simpang Limbur Health Center health workers. Related to acceptor dissatisfaction due to limited space and time as well as lack of communication from midwives in explaining contraception. This study aims to determine the relationship between customer service and officer reliability with the level of satisfaction of MKJP contraceptive acceptors. This research is an analytical research with a cross sectional research design. The population is 105 MKJP family planning acceptors. The sample was 56 respondents. The instrument used was a questionnaire sheet. Data were analyzed using the Chi Square Test. The research was carried out from 1 to 12 July 2022 in Pinang Merah Village, Simpang Limbur Health Center Working Area, West Pamenang District. The results of the research show that there is a relationship between physical evidence and MKJP family planning acceptor satisfaction (p = 0.000), and there is a relationship between reliability and acceptor satisfaction with a value of p = 0.000. Service quality has a close relationship with acceptor satisfaction because service quality provides an encouragement to acceptors to establish strong relationships with the Community Health Center. As society's demands for quality health services increase, service functions need to be improved to provide acceptor satisfaction.

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