RELATION OF NURSE TIME RESPONSES IN PROVIDING SERVICES WITH CLIENT SATISFACTION IN EDUCATIONAL GIRLS SAMPANG

Abstract

Client satisfaction is determined by the service which one of them is the response time
(response time) is fast and proper handling. The result of preliminary study in get 10 family
of patient that response time at IGD RSUD Sampang ≥ 5 (five) minute not according to
service standard. The purpose of this study is to see the description of the relationship
between the response time nurses in providing services with client satisfaction in IGD
RSUD Sampang.
The type of research used in this study is cross sectional with the independent variable
response time and the dependent variable of client satisfaction. The study population was
1260 patients and the samples were 93 respondents. The sampling technique used is non
sampality sampling samples indencental sampling.
The results obtained in p value 0,000 ≤ α 0.05 then H0 in rejected Ha in receipt. It is
known that there is a relationship of response time with patient satisfaction. Should nurse
IGD to improve the quality of professionalism in serving. Hospital management should
provide a 24-hour clinic so that the case of true emergency and false emergency can be
separated. The availability of human resources and the means of pre-facilities as they affect
the speed of service.
Should know that the quality of service nurses either responsiveness, empthy,
reliability, and assurance can make client satisfaction in the eri maintained at a high level.